Professional Services Consultant

Location: Remote / Virtual
Job Type:

Our client is an international technology company (UK-based) with some of the leading data platforms on the marketplace. Their customer data platform, data management tools and fraud prevention technologies are best-in-class.

They are looking for a client-focused professional with excellent communication and technical skills. This role involves the design, installation, and configuration of their software in large enterprises, often requiring you to integrate with and work alongside global partners. You will be focused on bringing our products to life for our customers across their web, mobile, and other digital channels.

Core Responsibilities

Lead technical sessions directly with customers and partners regarding the software installation, configuration, delivery workshops, and training

Business liaison with customer and partners supporting use case and application discussions

Technical liaison with customer various technical teams (Platform, Network, Security, Web, Mobile) to drive innovation

Maintain detailed customer installation, configuration, use case documentation

Together with the other members of the professional services team, you will take ownership of configuring our platforms to activate the use cases required from our customers.

Troubleshooting, understanding, resolving and documenting issues in complex customer environments

Stay up to date on latest software releases, installation requirements, and new feature configuration

Attend team meetings to share knowledge, ideas, and collaborate on Innovation

Provide clear, concise and timely updates to high priority items and escalate issues

Deliver training to customers and partners

Skills and Requirements

Exposure to a variety of requirements and customers, resulting in a multitude of experiences that serve to add greater understanding and flexibility.

Ability to work with both the business and technical teams within our client organizations.

Working as part of a supportive, well-established team but is also self-sufficient

Some combination of the the following:

Installing enterprise software

Understanding Web/data analytics

Working with JavaScript

Working with deployment tools and experience with Kubernetes/Docker/Puppet is helpful

Exposure to Database architecture and design and Cloud hosted environments (AWS, GCP, Azure)

Knowledge of networking and infrastructure concepts and setups – hardware, firewalls, load balancing etc.

Understanding of networking and security, web design and development and tag management

Understanding and experience of working in secure environments under ISO27001 or equivalent