Professional Services Consultant
Location: Remote / Virtual
This role is a client-focused professional with excellent communication and technical skills. The role involves the installation and configuration of software in large enterprises, often requiring you to integrate with and work alongside our global partners. You will be focused on bringing our products to life for our customers across their web, mobile, and other digital channels.
Lead technical sessions directly with customers and partners regarding the software installation, configuration, delivery workshops, and training
Business liaison with customer and partners supporting use case and application discussions
Technical liaison with customer various technical teams (Platform, Network, Security, Web, Mobile) to drive innovation
Maintain detailed customer installation, configuration, use case documentation
Together with the other members of the professional services team, you will take ownership of configuring products to activate the use cases required from our customers.
Troubleshooting, understanding, resolving and documenting issues in complex customer environments
Stay up to date on latest software releases, installation requirements, and new feature configuration
Attend team meetings to share knowledge, ideas, and collaborate on Innovation
Provide clear, concise and timely updates to high priority items and escalate issues
Support customers post-training by running Q&A sessions
Skills and Requirements
Exposure to a large variety of requirements and customers, resulting in a multitude of experiences that serve to add greater understanding and flexibility to the role as an individual.
To be successful in this role requires the ability to work with both the business and technical teams within our client organizations.
Working with Windows & Linux Operating Systems
Installing enterprise software
Understanding Web/data analytics
Working with deployment tools and experience with Kubernetes/ Docker/ Puppet is helpful
Exposure to Database architecture and design and Cloud hosted environments (AWS, GCP, Azure)
Knowledge of networking and infrastructure concepts and setups – hardware, firewalls, load balancing etc.
Understanding of networking and security, web design and development and tag management solutions
Understanding and experience of working in secure environments under ISO27001 or equivalent
Working as part of a supportive, well-established team but is also self-sufficient and organized