Product Manager, Web

Location: San Francisco, CA (Hybrid)
Job Type:

IQ Workforce is a leading recruiting firm for the analytics & data science communities.

Our client is a global consumer products company in the luxury cosmetics space. They operate in more than 50 countries with more than 3,000 retail locations & 6,000 trained service experts worldwide.

They are currently seeking a Global Product Manager that will drive the evolution of their global websites (both ecommerce + brand sites) by bringing the brand and products to life and driving ecommerce businesses. They will work closely with various internal and external partners (i.e., ecommerce, content, designers, developers, 3rd party vendors) to clearly define business requirements and acceptance criteria, successfully rollout new features and functionality, and continue to find new opportunities to improve site engagement and sales.

Responsibilities include:

Gather data and seek input from various sources (site analytics, customers, internal global and market teams, competitive space) and crystallize into concrete insights, opportunities, and roadmap enhancements

Clearly communicate to global and market teams on roadmap features, and reporting on impact to KPIs post-release

Monitor advancements in ecommerce and digital space, as well as competitive landscape, for opportunities and new ideas to improve our sites and customer experience.

Product Management
Clearly define user stories, business requirements, acceptance criteria, and critical test cases to drive QA and regression testing

Develop efficient and effective systems and processes to ensure global scalability, standardization, and maintainability of new features and functionality

Work closely with Analytics on pre/post analyses of site KPIs and goals, as well as recommended next steps

Partner with Content and Digital Marketing on new experiences or site testing to increase visitor engagement and revenue

Train and support local Ecommerce teams on implementing best practices

Project Management
Champion customer and stakeholder needs throughout program execution, ensuring that what is delivered meets the stated goals and objectives

Work closely with Development to improve process for output, in defining timelines, quality metrics, and accountability

Manage Site Operations Coordinator and ongoing site operations, including content updates for brand websites

Some project management of larger roadmap projects and/or vendors

3-6 years previous experience in web/mobile or ecommerce (experience managing multi-lingual, multi-national sites a plus)

Experience in driving ecommerce sales and is adept at utilizing data to help inform business decisions

Proven track record of delivering site features (ideally in multiple geographic markets)

Some experience within an Agile environment

Strong intuitive grasp of customers, with the ability to translate into the site experience

Effective in extrapolating insights from multiple data sources and focus on solving key problems or achieving key objectives

Ability to multitask and prioritize in a busy work environment

Ability to work independently and drive schedules and dates, as well as a facility for working on highly collaborative projects

Meticulous/thorough with details and incredibly organized and proactive

Ability to communicate clearly both verbally and in writing

Ability to define clear business requirements, data flows, acceptance criteria