Product Manager, Web
Location: San Francisco, CA (Hybrid)
IQ Workforce is a leading recruiting firm for the analytics & data science communities.
Our client is a global consumer products company in the luxury cosmetics space. They operate in more than 50 countries with more than 3,000 retail locations & 6,000 trained service experts worldwide.
They are currently seeking a Global Product Manager that will drive the evolution of their global websites (both ecommerce + brand sites) by bringing the brand and products to life and driving ecommerce businesses. They will work closely with various internal and external partners (i.e., ecommerce, content, designers, developers, 3rd party vendors) to clearly define business requirements and acceptance criteria, successfully rollout new features and functionality, and continue to find new opportunities to improve site engagement and sales.
Gather data and seek input from various sources (site analytics, customers, internal global and market teams, competitive space) and crystallize into concrete insights, opportunities, and roadmap enhancements
Clearly communicate to global and market teams on roadmap features, and reporting on impact to KPIs post-release
Monitor advancements in ecommerce and digital space, as well as competitive landscape, for opportunities and new ideas to improve our sites and customer experience.
Clearly define user stories, business requirements, acceptance criteria, and critical test cases to drive QA and regression testing
Develop efficient and effective systems and processes to ensure global scalability, standardization, and maintainability of new features and functionality
Work closely with Analytics on pre/post analyses of site KPIs and goals, as well as recommended next steps
Partner with Content and Digital Marketing on new experiences or site testing to increase visitor engagement and revenue
Train and support local Ecommerce teams on implementing best practices
Champion customer and stakeholder needs throughout program execution, ensuring that what is delivered meets the stated goals and objectives
Work closely with Development to improve process for output, in defining timelines, quality metrics, and accountability
Manage Site Operations Coordinator and ongoing site operations, including content updates for brand websites
Some project management of larger roadmap projects and/or vendors
3-6 years previous experience in web/mobile or ecommerce (experience managing multi-lingual, multi-national sites a plus)
Experience in driving ecommerce sales and is adept at utilizing data to help inform business decisions
Proven track record of delivering site features (ideally in multiple geographic markets)
Some experience within an Agile environment
Strong intuitive grasp of customers, with the ability to translate into the site experience
Effective in extrapolating insights from multiple data sources and focus on solving key problems or achieving key objectives
Ability to multitask and prioritize in a busy work environment
Ability to work independently and drive schedules and dates, as well as a facility for working on highly collaborative projects
Meticulous/thorough with details and incredibly organized and proactive
Ability to communicate clearly both verbally and in writing
Ability to define clear business requirements, data flows, acceptance criteria