IT Support Specialist

Location: Baltimore, MD
Job Type:

About the Company:
The company is a high profile, well-funded startup that is supported by some of the top names in the media industry, including The Lenfest Institute, Mike Bloomberg and Stewart Bainum Jr.

Solely focused on the Baltimore area, they are creating a new paradigm for digital-first, cross-channel local media. Their content will extend across web, mobile (app), radio (terrestrial and satellite) and video (TV and digital). Their vision is to be the leading provider of news and lifestyle content in the Baltimore area.

About the Job:
We are looking for an IT / Desktop support professional to join our fast-growing, baltimore-based team. As we grow our business this person will play a vital role and interact with each and every new and existing employee.

Responsibilities:

Provide excellent first contact customer service to our internal customers

Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction

Setup new employee offices and assist with on-boarding

Configure, test, and distribute workstations to employees

Coordinate escalation and resolution of complex issues with the appropriate IT teams

Help to maintain a positive and professional work environment

Assign appropriate permissions to users in Active Directory

Collaboratively document, develop, and contribute to Helpdesk continual service improvement

Maintain inventory of all corporate assets issued to employees

Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

Provide support for key IT projects

Perform responsibilities within established SOX and security compliance requirements

Requirements:

Technical experience in an IT organization

Ability to work individually, as a team, and cross-functionally to resolve complex issues

Strong customer service, written, and oral communication skills

Experience with Active Directory

Experience supporting both Windows and Mac workstations

Experience providing effective support to remote users

Bachelor’s Degree in Computer Science/Information Systems or commensurate experience