Customer Data Platform Technical Architect

Location: Raleigh, Charlotte or Remote
Job Type:

IQ Workforce is a leading recruiting firm for the analytics community. We are working with a fast-growing data solutions company with a unique mix of products and services on this search.

This is a challenging and exciting role with one of the most innovative and dynamic world leaders in the Customer Data Platform sector. Day to day, you will be working with their proprietary multi-award winning software which captures customer-centric data across digital platforms in a 100% compliant way.

They are seeking a motivated, client-focused professional with excellent communication and technical skills. Your role involves the design, installation, and configuration of their software in large enterprises, often requiring you to integrate with and work alongside their global partners. You will be focused on bringing the product to life for our customers across their web, mobile, and other digital channels. To be successful in this role requires the ability to work with both the business and technical teams.

Core Responsibilities

Installation and configuration of the their proprietary software

Troubleshooting, understanding, resolving, and documenting issues in complex customer environments

Lead technical sessions directly with customers and partners regarding the software installation, configuration, delivery workshops, and training

Business liaison with customer and partners supporting use case and application discussions

Technical liaison with customer’s various technical teams (Platform, Network, Security, Web, Mobile) to drive innovation

Maintain detailed customer installation, configuration, use case documentation

Stay up to date on software releases, installation requirements, and new feature configuration

Attend team meetings to share knowledge, ideas, and collaborate on innovation

Provide clear, concise and timely updates to high priority items and escalate issues

Deliver training to customers and partners

Skills and Requirements

Experience with Windows & Linux (Redhat Enterprise is most common) Operating Systems

Experience installing enterprise software

Experience with Web/data analytics

Experience with JavaScript development

Exposure to Mobile apps (iOS and Android) and development frameworks

Exposure to Database architecture and design

Exposure working in Cloud hosted environments (AWS, GCP, Azure)

Understanding of networking and infrastructure concepts and setups (hardware, firewalls, load balancing etc.)

Understanding of Web design and development

Understanding of tag management solutions

A passion for learning and eager to build out new skills

Adaptable, working as part of a supportive, well established team but is also self-sufficient and organized