Sr. Manager, Outcomes & Insights
Location: Atlanta, GA or Newark, NJ (Hybrid)
Our client is the leading online destination for physicians and healthcare professionals worldwide. They offer the latest medical news and expert perspectives, essential point-of-care drug and disease information, and relevant professional education & continuing medical education. They are currently seeking a Sr. Manager to join their Impact & Insights team.
This role is responsible for the analysis and reporting of reach and impact of online education activities targeting physicians and healthcare professionals. The outcomes reports provide analysis of knowledge, competence, and behavioral impact as a result of participation in continuing medical education (CME) programs. This role ensures data from CME Outcomes reports are appropriately summarized and strategically-focused within the agreed timeline. This role also requires supervision experience. You will collaborate with cross-functional internal teams including sales, content, clinical strategy, and analytics and may present to external funders.
The ideal candidate should have strong analytical, organization, communication, writing, and project management skills to develop reports for internal and external clients to support sales and revenue goals. They must have a proven ability to meet deadlines, while being proactive and detail-oriented.
Do you love data and answering key questions that matter most for identifying impact in healthcare education? Can you always find a way to make a message more succinct? Do you have a passion for mentoring others? If your answers are, “yes,” this Sr Manager may be the perfect fit for you!
Responsibilities include:
Provides highly skilled analysis and writing support to ensure data from CME Outcomes projects are appropriately summarized, strategically-focused, and completed within agreed priorities and timeline to the highest quality and with little to no supervision. Specific tasks include, but are not limited to:
Supervise and mentor a team of 3+ analysts and research associates who deliver a high volume of reports monthly
Collaborate with clinical strategists, content writers, and data analysts to create content for reports
Document study protocols that leverage claims data
Guide and conduct inferential statistics for program evaluation
Compile, write, and edit outcomes reports summarizing quantitative and qualitative analysis results that are aligned with educational objectives and project goals
Communicate regularly with internal teams regarding project status and individual roles/responsibilities through email and project management tools (e.g., WorkFront)
Work closely with the Data Analytics team to provide enhancement suggestions and assist with troubleshooting
Provide feedback on outcomes deliverables to improve and enhance their quality
Maintain and enhance reporting template(s) and customize as needed using reporting tools such as Tableau, Excel and PowerPoint
Ensure deliverable, messaging and branding is consistent across business units and its products
Maintain a friendly and productive relationship through clear articulation and an effective communication style with internal and external stakeholders
Continuously identify opportunities for process improvement
Qualifications:
MA/MS with 5+ years of relevant experience after degree completion
Excellent technical writing skills
Experience evaluating interventions or programs
Attention to detail with high level of accuracy
Superior ability to describe complex data and results to a non-technical audience in words and visually
Excellent time management and organizational skills, with the ability to efficiently work on multiple tasks simultaneously in a highly deadline-driven environment, while taking into consideration stakeholders based across multiple time zones
Positive attitude/ very high energy with a willingness to accept varied assignments with a customer centric approach
Ability to manage a high-volume workload in a dynamically changing environment
Strong verbal and written communication skills
Experience working on shared networks and cloud-based systems
Moderate to advanced experience in Microsoft Excel and Microsoft PowerPoint
Study design and statistical analysis plan development for pre/post, test/control designs with healthcare data
Preferred Experience:
Proficiency with SQL
Experience in health or education-related research or in certified medical education. This may include medical education/communications company, professional medical publisher, academic institution/ hospital/university center, medical society, etc.
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