Location: Austin, TX
eClerx provides critical business operations services global Fortune 500 clients, including many of the world’s leading financial services firms, online retailers, interactive media and entertainment companies, high-tech manufacturers, travel and leisure companies, and software vendors, through operational support, data management and analytics solutions. Our analytics consulting and operations teams bring deep industry expertise, cutting-edge analytical capabilities and a strategic mindset to help solve our partner’s most complex and ambiguous business problems.
As a result of our growth in the analytics, insights & reporting (AIR) practice, we currently have the need for a Sr. Analytics Consultant to further our growth and maturity in this key domain. This role is a customer-facing, leadership role intended to bring strategic thought-leadership and analytical rigor to our AIR practice, as well as to provide onshore presence and guidance to our offshore delivery model.
Apply their experience and expertise in quantitative data analysis, problem solving, story-telling and the ability to look beyond the numbers and develop deep understanding of how our recommendations impact business objectives.
Have the ability to perform tasks independently, lead analytics delivery teams, and direct the efforts of junior analytics consultants.
Own end-to-end management of analytical modeling projects; ensure quality, accuracy, relevance and consumption of analytical results and recommendations.
Anticipate client’s unarticulated needs and formulate solutions to business issues.
Contribute to new business pilots/proposals and products/solutions development.
Most importantly, the successful candidate will be a team player and collaborator within the eClerx community.
This role will collaborate across many areas of our business, including service delivery, client engagement, business development, and practice development. The Analytics Consultant will work with our customers in their offices as necessary, helping to design the best processes and approaches for providing critical decision support capability. This role is critical to eClerx’ sustained growth and continued success in the AIR domain and across our entire Digital business.
3+ years of professional experience in predictive modeling or relevant analytics consulting for a Fortune 500-scale company.
Client-facing experience in managing analytical projects
Experience executing analytics projects in one of the functional areas of company such as Sales & Marketing, Supply Chain, Finance, Customer Service Support, etc.
Strong problem solving and story-telling skills. Proven experience in prioritizing and delegating work to meet deadlines, objectives and quality metrics.
Ability to prescribe suitable solution approaches with an understanding in limitations of toolsets and available data. Synthesize complex statistical model results into clear, well-supported and compelling insights and recommendations.
Ability to develop tangible analytical project roadmaps; communicate project details to clients and internal delivery team via written documents and presentations; communications will range from high level to detailed level depending on need and will take the form of specifications, diagrams, and data/process models.
Help to identify domain & industry best practices and to leverage the same in our practice.
Collaborate with Client Engagement Manager and delivery team to identify expansion opportunities within assigned customer accounts; this role does not have a business development requirement, but rather an entrepreneurial mindset to proactively identify unmet and unarticulated business problems while working with the client.
Demonstrate expertise and/or knowledge in Machine Learning techniques, Natural Language Processing, Time Series analysis, propensity modeling etc. and their applications. Deep learning experience is a plus.
Experience with SQL, Python and/or R.
Working knowledge of/experience in visualization tools like Tableau, MS BI and the likes.
Demonstrate an understanding of data manipulation technologies & data platforms (based on either prepackaged ETL tools and/or custom programming).
Demonstrate excellent communications skills, both written and spoken, as well as being able to present complex technical concepts to a non-technical audience.
Demonstrate strong interpersonal skills and a comfort interacting with clients from the C-suite to marketing managers to technical specialists.
Demonstrate ability to manage multiple priorities and projects, including keeping team to project timelines and expected deliverable quality.
Have a passion for marketing and the use of analytics, as well as a demonstrated curiosity to learn and ability to teach others.
Be comfortable working autonomously or with broad guidelines; this role will often be working independently at client offices.