If you could only ask your customer one question * and your business might succeed or fail based on the answer * wouldn’t you want to ask that question? The Net Promoter® Score, developed by Fred Reichheld, is built around one question: “Would you recommend me?” This question is central to success as social media–the […]
Tags: , dave evans, fred reichheld, net promoter score, satmetrics, social media
Posted in: Web & Marketing Analytics by Corry Prohens
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David Evans is President of Digital Voodoo, a Social Media Consulting Company that our team has partnered with on behalf of several major clients. Dave’s firm is currenly developing a social media strategy for Meredith Corporation (via IQ Workforce) and has worked with leading companies such as Microsoft, HP, Southwest Airlines, AARP and PGA […]
Tags: dave evans, david evans, digital voodoo, online community, social media
Posted in: Web & Marketing Analytics by Corry Prohens
1 Comment »
